Shipping & Returns

We ONLY ship to Australian addresses. Please check whether the part you intend to purchase is “Free Freight” or “Pick-up Only”. If your item is Free Freight, your Partsweb item will be dispatched free of charge (cost of delivery is included in our price) within 2-5 business days after your payment is received and cleared.

We send all our parts through a variety of courier and postal services depending on weight and size. All items are covered by transit insurance. There is no dispatch on weekends or public holidays. Delivery times vary according to distance from our warehouse in Melbourne.

Customer Pick-up

For “Pick-up Only” items, please call (03) 9758 4095 to pre-arrange an agreed time to collect your item. You’ll need proof of purchase such as a print out of your payment transaction on eBay before being able to collect your item from our warehouse.

We are located at:
Ferntree Gully Nissan
1000 Burwood Hwy
Ferntree Gully, VIC 3156

Warranties & Returns

All Partsweb items are brand new and have a 12 month warranty. In the unlikely event that you receive an incomplete, incorrect or faulty item contacts us at ebay@ftgnissan.com.au including a photo of the item (or part) within 7 days to obtain a Return Authority. We will arrange a swift exchange, replacement or refund as appropriate. In the case of a faulty item we offer a full refund and will reimburse the cost of return postage.

Returns

If you are not happy with any Partsweb item, simply return it to us in its original condition and packaging within 14 days, and we will give you a refund. (Sorry but shipping costs are non refundable).

• All products must be returned in a saleable condition as soon as possible following purchase
• Appropriate packaging must be used to ensure that no in-transit damage occurs
• All returns will be inspected for authenticity prior to processing for refund